Terms of Service

1. Agreement to terms

By accessing or using the website located at https://shieldwithai.life/ (the "Website"), operated by ShieldWith AI Inc. ("ShieldWith AI," "we," "us" or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Website. These Terms apply to all visitors, browsers and users of the Website.

When you engage ShieldWith AI for paid professional services, a separate services agreement, statement of work or master services agreement ("MSA") will govern that engagement. If there is a conflict between these Terms and a signed services agreement, the signed agreement prevails for the scope of that engagement.

2. About ShieldWith AI

ShieldWith AI Inc. is a managed detection and response provider registered in Canada (BN 640 927 158 RC0001), with its principal place of business at 1188 Hamilton Street, Suite 105, Vancouver, BC V6B 2S8, Canada. We provide MDR, 24/7 monitoring, threat intelligence, incident response support, cloud and identity security monitoring, and security awareness programmes to client organizations.

We perform authorized, consent-based defensive security work only. We do not offer hacking-for-hire services, spyware, stalkerware, unauthorized access or surveillance of individuals. We are a professional services firm — not a self-serve software product, not a training course provider, not an antivirus or VPN reseller, and not an insurance or legal advisory practice.

3. Website use licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal or internal business purposes. You may not:

• Copy, reproduce or republish substantial portions of Website content without written permission;
• Use automated systems (scrapers, bots) to access the Website in a manner that imposes unreasonable load or circumvents security measures;
• Attempt to gain unauthorized access to our systems, other users' data or non-public areas of the Website;
• Use the Website for any unlawful purpose or to solicit us to perform unauthorized security activities;
• Remove or alter copyright, trademark or proprietary notices;
• Misrepresent your affiliation with ShieldWith AI or impersonate our personnel.

4. Contact form and communications

When you submit the contact form, you represent that the information you provide is accurate and that you have authority to submit it. You must actively select the consent_pipeda checkbox to submit the form — it is not pre-checked. Submission does not create a client relationship or obligate ShieldWith AI to provide services — it initiates a conversation that may lead to a scoped engagement.

We reserve the right to decline enquiries that request unauthorized activities, offensive security against third parties without authorization, spyware-related services or any work inconsistent with our defensive MDR model.

5. No guarantee of security outcomes

Website content, including service descriptions, illustrative metrics and case summaries, is provided for general information. No content on this Website constitutes a guarantee, warranty or promise that your organization will achieve specific security outcomes, avoid all breaches or eliminate all risk.

ShieldWith AI uses AI-assisted analysis alongside human analysts. Automated detection can produce false positives and false negatives. Human review is required before acting on alerts. No technology or service eliminates all cybersecurity risk. Our professional services aim to reduce and manage risk — not to guarantee complete security or zero breaches.

6. Professional services engagements

6.1 Scope and authorization

All monitoring access, response actions and investigative activities are performed only within the scope defined in a written agreement signed by an authorized representative of the client. Clients represent that they have legal authority to grant ShieldWith AI access to systems, data and personnel described in the scope document.

6.2 Fees and payment

Fees are quoted in Canadian dollars unless otherwise stated. Payment terms, invoicing schedules and late payment provisions are specified in each services agreement. Indicative pricing on the Website is not a binding quote.

6.3 Confidentiality

Both parties agree to protect confidential information disclosed during engagements. Mutual confidentiality terms are included in our standard services agreements. ShieldWith AI treats client telemetry, investigation findings and internal security posture information as confidential unless disclosure is authorized by the client or required by law.

6.4 Deliverables

Deliverables — reports, detection rules, runbooks and similar materials — are provided as described in the statement of work. Unless otherwise agreed, clients receive a licence to use deliverables for internal security purposes upon payment. ShieldWith AI retains rights to general methodologies and non-client-specific know-how.

7. Intellectual property

The Website and its original content, features, design, logos and functionality are owned by ShieldWith AI Inc. and protected by Canadian and international intellectual property laws. The "ShieldWith AI" name and associated branding may not be used without prior written consent.

Third-party trademarks, service marks and trade names referenced on the Website belong to their respective owners. Reference to MITRE ATT&CK and other frameworks does not imply endorsement.

8. Third-party links

The Website may contain links to third-party websites or resources. We provide these links for convenience only and do not endorse or assume responsibility for third-party content, privacy practices or availability. Your use of third-party sites is at your own risk and subject to their terms.

9. Disclaimer of warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS.

Information on the Website is general in nature and is not tailored to your specific circumstances. It does not constitute legal, financial, insurance or compliance advice. Consult qualified professionals for advice specific to your organization.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIELDWITH AI INC., ITS DIRECTORS, OFFICERS, EMPLOYEES AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE WEBSITE OR RELIANCE ON WEBSITE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM WEBSITE USE (NOT CLIENT SERVICES AGREEMENTS) SHALL NOT EXCEED ONE HUNDRED CANADIAN DOLLARS (C$100). Liability for professional services is governed by the applicable services agreement and may include separate liability caps and exclusions.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless ShieldWith AI Inc. from claims, damages, losses and expenses (including reasonable legal fees) arising from your misuse of the Website, violation of these Terms, or submission of false or unauthorized information through the contact form.

12. Privacy and cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which describe how we collect and process personal information under PIPEDA. By using the Website, you acknowledge those policies.

13. Modifications

We may revise these Terms at any time by posting an updated version on this page with a revised "Last updated" date. Continued use of the Website after changes constitutes acceptance of the revised Terms. Material changes to how we handle personal information will be reflected in our Privacy Policy.

14. Termination

We may suspend or terminate your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us or third parties. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability and governing law — shall survive.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia for disputes arising from Website use, subject to mandatory consumer protection provisions that may apply in your province of residence.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

17. Entire agreement (Website)

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and ShieldWith AI regarding Website use. They supersede prior oral or written understandings regarding the Website.

18. Contact

Questions about these Terms:

[email protected]
ShieldWith AI Inc., 1188 Hamilton Street, Suite 105, Vancouver, BC V6B 2S8, Canada
+1 (604) 512-8360